Code of Conduct

Evoris — www.evorisai.com
Effective Date: March 4, 2026 — Last Updated: April 9, 2026

At Evoris, we are committed to fostering a safe, respectful, and professional environment for all Clients, End Users, and anyone who interacts with our platform. This Code of Conduct outlines the standards of behavior we expect from everyone who uses our services, and the standards we hold ourselves to as a company.

By using any part of the Evoris platform, you agree to abide by this Code of Conduct.

1. Our Commitment

Evoris is committed to:

Providing a reliable, professional, and ethical AI-powered service.
Treating all Clients and End Users with respect and fairness.
Maintaining transparency about how our technology works and how data is handled.
Operating in compliance with applicable laws and regulations, including telecommunications and anti-spam laws.
Continuously improving our platform responsibly.
Implementing anti-spam safeguards on all notification systems (SMS daily caps, quiet hours, deduplication).

2. Expected Conduct — Clients

2.1 Use the Service Responsibly

Use the Evoris platform and its tools only for lawful, legitimate business purposes.
Ensure tools are configured with accurate data and provide helpful, truthful responses or outputs.
Not configure any tool to mislead, deceive, or manipulate End Users.

2.2 Respect End Users

Clearly disclose to your website visitors that they are interacting with an AI-powered chatbot.
Not use the chatbot to collect sensitive personal information beyond what is necessary.
Respond to End User inquiries in a timely and professional manner.
Honor any requests from End Users to have their data deleted or corrected.

2.3 Provide Accurate Content

Ensure that all information uploaded is truthful, accurate, and does not infringe third-party rights.
Not configure the chatbot or any platform tool to spread misinformation, propaganda, or harmful content.

2.4 Maintain Account Security

Keep your account credentials confidential.
Notify Evoris immediately if you become aware of unauthorized access.

2.5 Comply with Laws

Use the Service in compliance with all applicable laws, including consumer protection laws, privacy laws (GDPR, PIPEDA, CCPA), anti-spam legislation (CAN-SPAM, TCPA), and telecommunications regulations. Obtain any consents required by law before collecting personal information from End Users.

2.6 Responsible Use of SMS Notifications

Only enable SMS alerts for legitimate business lead notification purposes.
Provide a phone number that you own or are authorized to receive messages at.
Do not attempt to circumvent SMS anti-spam safeguards (daily caps, quiet hours, deduplication).
Do not use inquiry contact information obtained via SMS notifications to send unsolicited commercial messages to End Users in violation of anti-spam laws.

2.7 Responsible Use of Google Review Integration

Do not use the review prompt or review link to solicit only positive reviews in a manner that violates Google's review policies.
Accept that End Users may leave reviews of any rating, including negative reviews.
Evoris is not responsible for the content of any reviews submitted by End Users, regardless of whether the review was prompted by the chatbot.
Do not attempt to manipulate, incentivize, or coerce End Users into leaving specific ratings through the review prompt or review link.

2.8 Responsible Use of Lead Data

Use lead scores and inquiry data solely for legitimate business follow-up purposes.
Do not use lead scoring data to discriminate against or unfairly target individuals.
Respect End User privacy when following up on leads obtained through the platform.

2.9 Responsible Use of Allergy Checker

The Allergy Checker is a digital assistance tool, not a medical device. It is designed to assist with allergen identification but does not replace professional allergen management.
Clients must independently verify allergen information and maintain current, accurate allergen data at all times.
Do not rely solely on the Allergy Checker for food safety decisions. Trained, allergen-aware staff must remain involved in food preparation and service.
Providing inaccurate allergen data may endanger lives. Clients are solely responsible for the accuracy of allergen information entered into the system.

2.10 Responsible Use of Contract Maker

Contracts generated through Evoris are templates based on Client-provided data. They do not constitute legal advice.
Clients are responsible for reviewing all generated contracts, estimates, and documents for legal accuracy and compliance before use.
Evoris recommends that Clients consult qualified legal counsel before executing contracts generated through the platform.

2.11 Responsible Use of Booking System

Clients must honor appointments booked through the Calendar/Booking tool.
Maintain accurate availability settings to prevent scheduling conflicts and ensure a positive experience for End Users.
Communicate any cancellations or rescheduling to End Users in a timely manner.

2.12 Multi-Location Account Responsibility

Master account holders are responsible for all activity across their linked Client IDs.
When granting Standalone Login access to staff or locations, ensure appropriate access controls are in place.
Ensure all users under your Evoris Account comply with this Code of Conduct and the Terms and Conditions.

3. Expected Conduct — End Users

As an End User interacting with an Evoris-powered chatbot, you are expected to:

Interact with the chatbot in good faith and for its intended purpose.
Provide accurate information when submitting inquiries.
Not attempt to manipulate, hack, or exploit the chatbot or its systems.
Not submit harmful, threatening, abusive, defamatory, or illegal content.
Respect the intellectual property of the Client and Evoris.

4. Prohibited Behavior

4.1 Illegal Activity

Using the Service to facilitate any illegal activity, including fraud, identity theft, money laundering, or distribution of illegal content.

4.2 Harmful or Abusive Content

Submitting, uploading, or distributing content that is threatening, harassing, defamatory, obscene, hateful, or discriminatory. Using the Service to target any individual or group based on protected characteristics.

4.3 Misinformation and Deception

Deliberately configuring the chatbot to provide false or misleading information. Impersonating any person, business, or organization. Misrepresenting your identity during registration.

4.4 Security Violations

Attempting to gain unauthorized access, uploading malware, reverse engineering the platform, or conducting denial-of-service attacks.

4.5 Data Misuse

Collecting or harvesting personal data beyond what is disclosed and consented to. Sharing or selling End User data to unauthorized third parties. Using the Service to build a competing product by scraping Evoris's systems.

4.6 Spam and Unsolicited Communications

Using the chatbot inquiry system to generate spam. Using contact information obtained through the Service (including via SMS notifications, inquiry forwarding, or the Client Portal) to send unsolicited commercial messages in violation of applicable anti-spam laws. Attempting to circumvent SMS rate limits, daily caps, or quiet hours protections.

4.7 Notification System Abuse

Deliberately triggering chatbot events to generate excessive SMS notifications. Providing false or misleading phone numbers for SMS alerts. Using SMS notifications for purposes other than legitimate business lead management.

5. Evoris's Conduct Standards

We hold ourselves to the same standards we expect of our users. Evoris commits to:

Transparency — Clearly communicating what our platform and all its tools do, how data is handled, and which third-party services we use (OpenAI, Twilio, Stripe, Resend, Google, Supabase, Vercel, Meta, Google Ads).
Honesty — Not making false or misleading claims about our Service's capabilities.
Fairness — Treating all Clients equally and without discrimination.
Responsiveness — Addressing support requests in a timely manner.
Accountability — Taking responsibility for our platform and addressing issues promptly. Maintaining audit logs of all settings and billing changes.
Privacy — Handling all personal data in accordance with our Privacy Policy.
Anti-Spam — Implementing and maintaining safeguards against excessive notifications, including daily caps, quiet hours, and deduplication on all SMS communications.
Continuous Improvement — Regularly reviewing and improving our practices.

6. AI Ethics and Responsible Use

Evoris is committed to the responsible development and deployment of AI technology across all platform tools. We adhere to the following principles:

Human Oversight — Our AI-powered tools are designed to assist businesses; human oversight remains essential. The chatbot uses AI to classify intent but returns preset, Client-configured responses rather than freely generating content. Industry tools like the Allergy Checker and Contract Maker assist with data processing but require human verification of outputs.
Accuracy — We strive to provide accurate intent classification, lead scoring, and tool outputs, but acknowledge that AI systems can make errors. Responses and outputs are based on Client-provided data, not AI-generated content.
Safety-Critical Design — Our Allergy Checker is designed with a fail-closed architecture: when in doubt, the system flags potential allergens rather than clearing them. However, it remains an assistive tool and not a replacement for professional allergen management, trained staff, or medical advice.
Fairness — We work to ensure our AI systems do not perpetuate harmful biases. Lead scoring is based on engagement signals (intent, importance, interaction patterns), not demographic data.
Transparency — End Users should always be aware they are interacting with an AI, not a human. This applies to both the chatbot and the Phone Assistant.
Privacy by Design — Privacy and data protection are built into our Service from the ground up, including row-level security, encrypted storage, and minimal data sharing with third parties.
Data Minimization — SMS notifications contain only brief summaries of events, not full End User data. We only share the minimum data necessary with each third-party provider.

7. Reporting Violations

If you witness or experience a violation of this Code of Conduct, please report it to us:

Email: evorisgroup@gmail.com

When reporting, please provide a description of the violation, the date and context in which it occurred, and any supporting information or screenshots. All reports will be treated confidentially and investigated promptly.

8. Consequences of Violations

Violations of this Code of Conduct may result in:

A formal warning issued to your account
Temporary suspension of access (including disabling of SMS notifications)
Permanent termination of your account without refund
Removal of offending content or configurations
Reporting to law enforcement where required by law
Legal action where applicable

Evoris reserves the right to determine the appropriate consequence for any violation at its sole discretion.

9. Amendments

Evoris may update this Code of Conduct from time to time. Changes will be posted with an updated "Last Updated" date. Continued use of the Service constitutes acceptance of the revised Code of Conduct.

10. Contact

Evoris
Website: www.evorisai.com
Email: evorisgroup@gmail.com