Please read these Terms and Conditions ("Terms", "Agreement") carefully before using Evoris's services ("Service") at www.evorisai.com. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
By signing up for, accessing, or using the Evoris Service, you confirm that:
Evoris provides an AI-powered website chatbot platform that includes the following features:
To use the Service as a Client, you must create an account and provide accurate, complete, and up-to-date information.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or harmful activity.
SMS lead notifications are entirely optional and disabled by default. By enabling SMS alerts and providing your mobile phone number in the Client Portal, you expressly consent to receive automated text messages from Evoris at the number you provide. SMS alerts are sent only to the Client (the business owner or their designated representative), not to End Users.
When enabled, you may receive SMS alerts for the following events:
Each trigger type can be individually enabled or disabled in your Client Portal settings.
To prevent excessive messaging, the following safeguards are in place:
SMS messages are delivered via Twilio, Inc. Your phone number is shared with Twilio solely for the purpose of delivering SMS messages. Twilio's terms of service and privacy policy apply to the delivery of these messages.
You may disable SMS notifications at any time by turning off the SMS toggle in your Client Portal settings or by removing your phone number. There is no charge for opting out.
Standard message and data rates from your mobile carrier may apply to SMS messages you receive.
SMS notifications may be offered as a paid add-on feature. Applicable fees, if any, will be disclosed in the pricing section of our website and in your Client Portal before you enable the feature.
As a Client, you agree to:
The Google Review Integration feature generates a direct link to your Google Business Profile review page and optionally prompts End Users to leave a review after chatbot interactions. This link directs End Users to Google's review platform, which is owned and operated by Google LLC.
Evoris has no control over the content, rating, or substance of any review submitted by an End User through Google. Reviews may be positive, negative, or neutral. The review prompt does not filter, moderate, or restrict what an End User may write.
By enabling the Google Review Integration and/or the post-chat review prompt, you acknowledge and agree that:
Reviews submitted through the Google review link are subject to Google's Terms of Service and review policies. Evoris has no ability to edit, remove, or moderate reviews on Google's platform.
You may not use the Service to:
Violation of this policy may result in immediate suspension or termination of your account.
We collect information you provide during registration and onboarding, including business name, contact details, website URL, payment information, and mobile phone number (if SMS alerts are enabled).
When End Users interact with your Evoris-powered chatbot, the following data may be collected:
Inquiries submitted through the chatbot are stored securely in the Client's portal, forwarded to the Client's designated email address, and may trigger SMS notifications to the Client's designated phone number (if enabled). Evoris does not sell End User data to third parties.
When SMS alerts are enabled, we store a log of sent SMS messages including the trigger type, message content, recipient phone number, and timestamp. This log is accessible to the Client through their portal for transparency and auditing purposes.
When a Client connects their Google Business Profile, we retrieve the business's public rating and review count from the Google Places API. This data is publicly available and is stored in the Client's account for display purposes.
As a Client, you are considered the data controller for any personal data collected from your End Users via the chatbot. You are responsible for maintaining a compliant Privacy Policy on your website, informing End Users about data collection practices, and honoring End User data rights under applicable law.
If you operate in or serve users in the European Economic Area (EEA), you acknowledge that you are the data controller and Evoris acts as a data processor. A Data Processing Agreement (DPA) may be required. Please contact us to arrange one.
If you operate in Canada, you agree to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation when collecting and processing personal information through the Service.
We retain inquiry data, conversation history, lead scores, and SMS logs for as long as you maintain an active account, or as required by law. Conversation data may be subject to automatic cleanup based on age and volume to maintain system performance. Upon account termination, data may be deleted in accordance with our data retention policy.
For full details, please refer to our Privacy Policy.
Evoris retains all rights, title, and interest in and to the Service, including all software, algorithms, designs, logos, and content created by Evoris. Nothing in these Terms grants you ownership of any Evoris intellectual property.
You retain ownership of all content, data, and materials you provide to Evoris. By providing this content, you grant Evoris a limited, non-exclusive license to use it solely for the purpose of delivering the Service to you.
Any feedback, suggestions, or ideas you provide to Evoris may be used by us to improve the Service without any obligation to compensate you.
Access to the Service requires payment of subscription fees as outlined in the applicable pricing plan you select. A one-time setup fee of $29.00 is charged at the time of your first subscription purchase. Additional features such as SMS notifications may be available as paid add-ons. All fees are stated in USD unless otherwise indicated.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). You authorize us to charge your payment method on each billing cycle. Payments are processed securely through Stripe, a third-party payment processor.
You are responsible for all applicable taxes, duties, and levies associated with your use of the Service.
Failure to pay fees may result in suspension of your chatbot widget and access to premium features. A grace period may be provided before full account deactivation. We will attempt to notify you of payment failures via email.
All payments are non-refundable unless otherwise required by applicable law or stated in our refund policy.
Evoris may offer a free trial period (currently 14 days) that provides access to the Service without requiring a payment method. During the trial, you will have access to the full feature set of the plan associated with your trial. The trial begins on the date you register and automatically expires at the end of the trial period. No automatic charge is made at the end of the trial — you must actively subscribe to continue using the Service. The one-time setup fee of $29.00 applies only upon purchase of a paid subscription, not during the trial. Evoris reserves the right to modify, suspend, or discontinue the free trial offer at any time. The email address provided during trial signup may be used to send product updates and follow-up communications; you may opt out at any time via the unsubscribe link in any such email.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. Scheduled and unscheduled maintenance may occur.
We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time, with or without notice.
Evoris does not guarantee that the chatbot will capture all inquiries, respond with 100% accuracy, deliver all SMS notifications without delay, or achieve any specific business outcome for the Client. SMS delivery depends on third-party carrier networks and may occasionally be delayed or undelivered due to factors outside our control.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be error-free or uninterrupted, that AI-classified intents will always be accurate, that all inquiries submitted through the chatbot will be delivered or stored without error, that SMS notifications will be delivered without delay, or that Google review data will be current or accurate.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVORIS AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, DAMAGES ARISING FROM RELIANCE ON AI-CLASSIFIED CHATBOT RESPONSES, DAMAGES ARISING FROM MISSED OR DELAYED SMS NOTIFICATIONS, OR DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.
IN NO EVENT SHALL EVORIS AI'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO EVORIS AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Evoris and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Service, your violation of these Terms, your violation of any applicable law or third-party rights, content you provide through the Service, End Users' interactions with your chatbot, or your use of SMS notifications.
The Service integrates with and relies on the following third-party services:
Evoris is not responsible for the availability, accuracy, or practices of these third-party services. Your use of features that rely on third-party services is subject to those providers' respective terms and policies.
You may cancel your subscription at any time through your Client Portal. Cancellation takes effect at the end of your current billing cycle. SMS notifications will cease immediately upon cancellation.
We may suspend or terminate your access to the Service immediately if you violate these Terms, engage in fraudulent, illegal, or abusive conduct, or fail to pay applicable fees.
Upon termination, your access to the Service and Client Portal will be revoked, the chatbot widget will be deactivated, and SMS notifications will stop. You are responsible for exporting any data you wish to retain prior to termination.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. In the event of a dispute, we encourage you to contact us first to seek an informal resolution.
To the extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration against Evoris.
Evoris shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, third-party service outages (including SMS carrier or payment processor outages), cyberattacks, pandemics, or other force majeure events.
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and notify you via email or a notice in the Client Portal. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
These Terms, together with our Privacy Policy and Code of Conduct, constitute the entire agreement between you and Evoris regarding the Service. If any provision is found unenforceable, the remaining provisions remain in full force and effect. Failure to enforce any provision does not constitute a waiver. You may not assign your rights without our written consent.
Evoris
Website: www.evorisai.com
Email: evorisgroup@gmail.com
