At Evoris ("we", "us", "our"), accessible at www.evorisai.com, your privacy is a priority. This Privacy Policy explains what information we collect, how we use it, who we share it with, how it is disclosed, and the security measures we take to protect it.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Service.
When you register or interact with our platform, we may collect:
When an End User interacts with a chatbot powered by Evoris, we may collect:
This information is forwarded to the Client's designated email address, stored within the Client's portal, and may trigger SMS notifications to the Client's phone number if enabled.
When you visit www.evorisai.com, we automatically collect: IP address (hashed — last octet masked before storage, never stored in plain text), approximate geographic location (country and city derived from IP), browser type and version, device type (mobile/tablet/desktop), pages visited and time spent on each page, referring URL (the site that sent you to us), your original traffic source stored via first-touch attribution, and a persistent browser identifier (via the ev_bid cookie described in Section 8) used to recognize returning visitors. We do not collect full IP addresses or link this data to your name or email address.
During the chatbot onboarding process, Evoris may crawl and index publicly available content from the Client's website using artificial intelligence (OpenAI) to populate the chatbot's knowledge base. This process only accesses publicly available pages and is used to pre-fill business information such as services, products, hours, and FAQs.
When a Client provides their Google Place ID, we query the Google Places API to retrieve the business's publicly available Google rating and review count. We store this data in the Client's account. We do not access individual review text, reviewer names, or any non-public Google data.
Clients may enable a post-chat review prompt that invites End Users to leave a Google review. Evoris does not collect, store, or process the content of any reviews left on Google. Reviews are submitted directly to Google's platform and are subject to Google's Terms of Service. Evoris has no control over review content, ratings, or outcomes, and is not responsible for any reviews submitted by End Users, including negative reviews.
| Purpose | Description |
|---|---|
| Service Delivery | To set up, operate, and maintain your chatbot, Client Portal, and all associated features |
| Chatbot Training | To populate your chatbot's knowledge base using your website content and custom data |
| Intent Classification | To classify End User messages by intent and importance using AI, enabling appropriate preset responses |
| Lead Scoring | To automatically score End User engagement based on conversation patterns, intent, and importance |
| Inquiry Management | To forward End User inquiries to your email, store them in your portal, and trigger SMS notifications |
| SMS Notifications | To send real-time text message alerts to your designated phone number for high-value chatbot events |
| Email Notifications | To send inquiry forwarding emails, billing receipts, renewal reminders, payment failure notices, and welcome emails |
| Review Integration | To fetch and display your Google Business rating and review count |
| Account Management | To manage your account, billing, subscription, and payment processing |
| Analytics | To provide conversation analytics, intent breakdowns, lead scoring trends, SMS delivery logs, and usage metrics |
| Security | To detect and prevent fraud, abuse, and unauthorized access |
| Legal Compliance | To comply with applicable laws and respond to lawful requests |
| Product Improvement | To analyze usage patterns and improve the platform (using aggregated, de-identified data) |
We do not use End User inquiry data for advertising or sell it to third parties.
End User inquiries submitted through the chatbot are forwarded directly to the Client's designated email address, stored within the Client's portal, and may be summarized in SMS notifications sent to the Client's phone number.
We share information with trusted third-party service providers who assist us in operating the platform:
All service providers are contractually required to protect your information and use it only for the purposes we specify.
We may disclose your information if required to do so by law or in response to a court order, subpoena, legal process, or request from a government or regulatory authority.
In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring party. We will notify you before your information becomes subject to a different privacy policy.
Evoris does not sell, rent, or trade personal information to third parties for their own marketing purposes.
Information is disclosed through the following methods:
All electronic transmission of personal data is conducted over encrypted connections (TLS/SSL).
When SMS alerts are enabled, we maintain an SMS log containing:
SMS log data is retained for as long as the Client maintains an active account. Upon account termination, SMS logs are deleted along with other account data in accordance with our data retention policy.
SMS logs are accessible only to the Client (through their portal), authorized Evoris administrators, and Evoris employees assigned to the Client's account.
Twilio acts as a sub-processor for SMS delivery. Twilio receives the recipient phone number and message body for the sole purpose of delivering the SMS. Twilio's privacy policy governs their handling of this data: www.twilio.com/legal/privacy.
We retain personal information for as long as necessary to:
Specific retention periods:
You may request deletion of your data at any time by contacting us at evorisgroup@gmail.com.
| Type | Purpose |
|---|---|
| Essential Cookies | Required for the website, portal, and chatbot widget to function (session tokens, authentication) |
| Analytics Cookies | First-party cookies used to understand how visitors use the site — no data is shared with advertising networks |
| Preference Cookies | Remember your settings and preferences |
| Cookie | Duration | Purpose |
|---|---|---|
ev_bid | 1 year | Persistent browser identifier used to distinguish unique visitors and recognize returning visitors across sessions. Not linked to any personal account. |
ev_ref | 1 year | Stores the original traffic source (referring URL) from your first visit for first-touch attribution analytics. Never overwritten on return visits. |
ev_sid | Session | Session-scoped identifier (sessionStorage, not a persistent cookie) used to group page events within a single browser tab. |
When you visit our site, we passively detect whether mouse movement, scrolling, clicking, or keyboard activity occurs. This signal is used solely to distinguish real human visitors from automated bots for the purpose of improving the accuracy of our own site analytics. No interaction content is recorded — only whether interaction occurred. Additionally, we detect whether a browser is operating in headless/automated mode (navigator.webdriver) and suppress all tracking for such sessions.
The chatbot widget uses session-based local storage to maintain conversation context within a single visit. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site and portal. These are first-party analytics cookies; no advertising cookies are set by Evoris.
We take the security of your information seriously. The following measures are in place:
Despite these measures, no system is completely secure. In the event of a data breach, we will notify you as required by applicable law.
California residents have the right to know what personal information is collected and how it is used, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights. Contact us at evorisgroup@gmail.com.
Canadian residents have the right to access personal information held about them, challenge its accuracy, and withdraw consent to its collection or use.
If you are located in the EEA, you have rights including the right of access, rectification, erasure, restriction of processing, data portability, right to object, and the right to lodge a complaint with your local Data Protection Authority. For GDPR inquiries, contact evorisgroup@gmail.com.
The Service is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party services referenced in this policy, including Twilio, Stripe, OpenAI, and Google.
Evoris operates primarily from the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States. For transfers from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you by email or via a notice on the site. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.
Evoris
Website: www.evorisai.com
Email: evorisgroup@gmail.com
